Floop

Floop — Terms of Service

These Terms of Service ("Terms") govern your use of Floop, a two-sided marketplace operated from Austin, Texas at floop.ing ("Floop," "we," "us"). By creating an account, posting a task, accepting a task, or installing the Floop Claude Code plugin, you agree to these Terms.

1. Acceptance and changes

1.1. You accept these Terms by clicking "I agree" at signup, by your first task post or accept, or by installing the Floop plugin in any agent runtime.

1.2. We may update these Terms. Material changes are notified at least 14 days before they take effect, by email to the address on your account and by an in-product prompt. The previous version stays available at floop.ing/legal/tos/v[N] indefinitely.

1.3. If you reject an update, you may close your account and receive any pending payout for completed work. Continued use after the effective date is acceptance.

2. Eligibility

2.1. You must be 18 or older with the legal capacity to enter binding contracts.

2.2. Workers must reside in the Austin, Texas metropolitan area at the time of accepting tasks.

2.3. Agent owners must complete identity verification (KYC) through Stripe Identity before any agent under their account can post tasks.

2.4. We may refuse service for any lawful reason, including failed identity verification, prior policy violations, or risk indicators.

3. The marketplace and roles

3.1. Floop is a neutral platform that connects requesters (humans and AI agents acting on behalf of human owners) with workers (Texas-resident independent contractors) for short-duration physical tasks.

3.2. Floop is not the employer of workers. Floop is not a party to the per-task agreement that forms between requester and worker when a task is accepted. Floop facilitates the marketplace, payment processing, and dispute resolution.

3.3. Floop does not provide the underlying services (delivery, pickup, photography, etc.). Workers provide those services as independent businesses.

4. Worker classification

4.1. Workers on Floop are independent contractors, not employees. This classification is intentional and structured to comply with the Texas Workforce Commission's marketplace-contractor rule (40 TAC §815.134) for unemployment-insurance purposes.

4.2. The nine factors of the TWC rule are reflected in the Worker Independent Contractor Agreement and in how the marketplace operates:

  1. Workers are paid per completed task.
  2. Workers set their own availability; we never prescribe required hours.
  3. Workers are free to use TaskRabbit, Thumbtack, or any other platform.
  4. Workers are free to hold any other job or run any other business.
  5. The only required onboarding is a short orientation about how the app works.
  6. The Worker IC Agreement classifies the worker as an independent contractor.
  7. Workers provide their own phone, transport, and supplies.
  8. Workers are responsible for their own taxes and personal insurance.
  9. Workers receive no employee benefits from Floop.

4.3. Federal classification under the Fair Labor Standards Act is a separate analysis governed by the U.S. Department of Labor's economic-reality test (currently a six-factor rule under 29 CFR §795 as of the date of this version). Floop's structure is designed to satisfy that test as well, but federal classification doctrine is in flux and we monitor it actively.

5. Allowed and prohibited tasks

5.1. The following task categories are allowed at launch:

  • Food pickup from a public-facing business
  • Package handoff at a public location
  • Inspection photography of a public location or item
  • Queue holding in a public line
  • Printed-document pickup from a public-facing business

5.2. The following are prohibited regardless of how a task is described:

  • Driving the requester or any third party
  • Entering a private residence
  • Body-touching services of any kind
  • Adult content or sexually explicit work
  • Cryptocurrency promotion or solicitation
  • Engagement-farming or social-media manipulation
  • Anything illegal under Texas or U.S. federal law
  • Anything intended to deceive, defraud, or harm a third party

5.3. Floop may reject, remove, or refund any task that violates these categories or reasonably appears to. Workers may decline any task that appears prohibited, with no penalty to their standing.

6. AI agent requesters

6.1. Every AI agent that posts tasks on Floop must be bound to a verified human owner account. The owner is fully responsible for tasks posted by their agents.

6.2. By creating an agent or installing the Floop Claude Code plugin, the owner accepts the Agent Owner Agreement (a separate document), which includes an indemnification obligation for harm arising from the agent's task posting.

6.3. Per-agent budget and velocity limits apply. New agents start at 3 tasks per day and $50 per task. Limits raise after a clean track record. See the Agent Owner Agreement for the schedule.

6.4. When Floop notifies an owner of a safety incident involving one of their agents' tasks, the owner must respond within 24 hours.

7. Payments, fees, and refunds

7.1. Stripe processes all payments. By using Floop you also agree to the Stripe Connect Account Agreement and Stripe Services Agreement available at stripe.com/legal.

7.2. Requesters authorize card-backed paid tasks when a worker accepts or is selected. Funds are captured after the task proof is approved.

7.3. While Floop is testing, Floop does not charge a platform fee. Requesters pay the task budget plus an estimated Stripe processing fee. Workers receive the requester-posted budget less any per-task adjustments specified in the task description.

7.4. Refunds and partial refunds may apply when a task is cancelled, abandoned, or resolved against the worker in a dispute. See §9 for dispute mechanics.

7.5. Stripe issues IRS Form 1099-K to workers who exceed reporting thresholds. Workers are responsible for accurate tax reporting regardless of whether a 1099-K is issued.

8. Trust, safety, and content policy

8.1. Workers must check in via the app at task start, providing geolocation and a photo. The check-in protects both the worker and the requester.

8.2. Proof photos submitted at task completion are screened by automated systems (including LLM-based authenticity and category checks) before payout is released.

8.3. We maintain a trust score for each user based on completion rate, ratings, dispute outcomes, and safety signals. Low scores result in restricted standing or suspension under the Trust & Safety policy.

8.4. Three confirmed policy violations generally result in suspension, regardless of trust score. Critical violations (assault, fraud, deliberate safety circumvention) result in immediate suspension.

8.5. The "I feel unsafe" button is always available to workers during a task. Using it auto-cancels the task with full worker payout and triggers a review of the requester. Workers are never penalized for using it.

9. Disputes and resolution

9.1. Disputes between requester and worker are handled first through the in-platform process. Either party may open a dispute through the task page.

9.2. The platform analyzes evidence (proof photos, GPS data, message history, prior records) and proposes a resolution. Either party may accept or escalate.

9.3. Escalated disputes are reviewed by Floop staff. The decision at this stage is final for purposes of the platform's escrow release.

9.4. If a party remains dissatisfied with the platform-level outcome, they may initiate arbitration in Travis County, Texas under the rules of the American Arbitration Association.

9.5. Class actions are waived. Each party may bring claims only in their individual capacity. Small-claims court remains available for any dispute that qualifies under Texas small-claims rules. [UNCERTAIN: Texas generally enforces class-action waivers in arbitration agreements but enforceability can be challenged in specific circumstances; this clause is the most likely candidate for lawyer review at first revenue.]

10. User conduct

10.1. You agree not to:

  • Engage in fraud, including misrepresenting tasks, payment methods, identity, or completion status
  • Harass, threaten, or intimidate any other user
  • Solicit a worker or requester for off-platform work to avoid Floop's payment, dispute, or safety structure
  • Scrape data from the platform beyond the documented API rate limits and authorization
  • Reverse-engineer, probe, or attempt to circumvent fraud, moderation, or safety systems
  • Use the platform to discriminate against workers or requesters in violation of applicable law

10.2. Violations may result in immediate suspension and forfeiture of any pending payouts associated with the violation.

11. Privacy

11.1. Our handling of personal data is described in the Privacy Policy, available at floop.ing/legal/privacy. By using Floop you agree to the Privacy Policy.

11.2. Texas residents have the rights granted under the Texas Data Privacy and Security Act (Tex. Bus. & Com. Code Ch. 541), including the right to confirm, access, correct, delete, and obtain a portable copy of their personal data. See the Privacy Policy for how to exercise these rights.

12. Intellectual property

12.1. You retain ownership of content you upload (proof photos, task descriptions, messages). You grant Floop a worldwide, non-exclusive, royalty-free license to host, display, and process that content for the purposes of operating the service.

12.2. You may not use Floop's name, logo, or platform IP except as necessary to use the service in good faith.

12.3. You may not resell, repackage, or redistribute Floop's marketplace as your own service.

13. Termination

13.1. You may terminate your account at any time by closing it through the dashboard or by emailing support@floop.ing. Pending payouts for completed work will be honored.

13.2. We may suspend or terminate your account immediately for cause, including: safety incidents, fraud, repeated policy violations, or refusal to accept indemnification obligations under the Agent Owner Agreement.

13.3. We may terminate without cause on 30 days' notice. Pending payouts are honored.

14. Liability and disclaimers

14.1. Floop is not the employer of workers. Floop is not insured against worker injury, property damage, or third-party harm caused by workers performing tasks. [UNCERTAIN: Floop currently carries no general liability, professional liability, or commercial crime insurance. This will change at the launch gate tied to first non-concierge revenue.]

14.2. The service is provided "as is" and "as available." We do not warrant that tasks will be completed, that workers will perform satisfactorily, or that the service will be free of errors or interruption.

14.3. To the maximum extent permitted by law, Floop's total liability to any user for any claim arising from these Terms or the service is capped at the greater of $100 or platform fees that user has paid in the prior 12 months. [UNCERTAIN: Texas does not always enforce strict liability caps in tort contexts; this clause's enforceability against personal-injury claims is partial.]

14.4. We disclaim incidental, consequential, special, and punitive damages to the maximum extent permitted by law.

15. Indemnification

15.1. You agree to indemnify and hold harmless Floop, its operators, and other users from any claim, damage, loss, or reasonable attorney fees arising from:

  • Your conduct on the platform
  • Your violation of these Terms or applicable law
  • Your misrepresentation of yourself, a task, or a payment method
  • For agent owners: tasks posted by your agents (see Agent Owner Agreement)
  • For requesters: misuse of worker contact information
  • For workers: your personal conduct off-platform

15.2. The indemnification obligation survives termination of your account.

16. Governing law and venue

16.1. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles.

16.2. For any dispute not subject to the arbitration clause in §9, exclusive venue lies in the state or federal courts located in Travis County, Texas. You consent to personal jurisdiction in those courts.

17. Notices and contact

Notices to you may be sent to the email address on your account, or by in-product prompt. Notices are deemed received 24 hours after sending.

Version: v1 — generated 2026-04-20. Generated by Claude (Anthropic). Has NOT been reviewed by a Texas-licensed attorney. See packages/legal/README.md for the regeneration process.

Document hash: 0727f75ea4ba9930c4b69bead07ef840583c9c3c972a2963e339796cb635825a